Frequently Asked Questions

WaaS, or Website-as-a-Service, allows businesses to create and manage a website easily without needing technical skills. It includes a ready-made site, hosting, and optimization for high performance.

Our cloud-based WaaS platform enables businesses to quickly establish an online presence and manage their eCommerce site anytime, anywhere.

Absolutely! You can buy your own domain name separately from a domain registrar, and when you activate your website, you can specify the domain name you purchased. If you need assistance, open a support ticket, and one of our support team members will assist you.

Start by registering. Once your registration is completed and verified, you can then purchase the 123LiveStore Package to activate your eCommerce store. During the activation process, you can choose the template design that best suits your business. Add your logo and products, configure your payment processor, and email, and you are good to go.

Absolutely! You can change your theme, font, colors, displayed images, etc. No technical knowledge is required. Everything is forms-driven and very user-friendly but if you need help, we are more than happy to assist.

No there's no limit imposed on the number of products you can sell.

Yes, we take security very seriously! All sites are monitored and secured with free SSL certificates (https) 24/7. Backups are fully automated so you don't need to worry. Channels are fully encrypted, making data sharing safe and painless.

These products and services are prohibited:
■ Illegal drugs and drug paraphernalia
■ Tobacco products and related items
■ Alcoholic beverages
■ Firearms and ammunition
■ Explosives
■ Hazardous chemicals and toxic substances
■ Counterfeit goods
■ Hacking tools and services
■ Pirated or copyrighted material
■ Hate speech or hate symbols
■ Unsolicited or spam emails
■ Stolen property
■ Products made from endangered species or wildlife
■ Adult products and services
■ Fake IDs or documents
■ Human body parts or remains
■ Pyramid / Ponzi schemes
■ Gambling and lottery services
■ Any product or service that we deem unethical or offensive. If you are unsure, please check with us.

We DO NOT collect payments on your behalf for your online store sales. After activating your website, you need to configure your payment options - you can use PayPal, Stripe, Direct Bank Transfers, eWallets, or QRCodes to accept payments for orders placed on your website. You will receive the payments directly from your payment processor who may charge you a small transaction fee for each order. We do not charge you any commission or deduct anything from your store sales. You keep 100% of your net sales.

You do! It is your store and you are the store owner who sold to your customer and received payment from your customer so you will have to deal with your own customer disputes. To avoid any misunderstandings, make sure your Privacy Policy, Terms and Conditions, and Returns and Refund Policy are clear. We provide you with an initial draft which you can edit according to your needs.

Yes, you can. You are not locked in at all. Each and every website is set up with its own individual database, unlike some hosts where you are one of the many sites in a multi-site setup, and migration is a nightmare. 
* NOTE: If you migrate to a different host, make sure the server specs are adequate to host your site. Once you remove your site from our servers, we are no longer responsible for your site. You will also need to pay for our template's license.

The 123LiveStore Academy is a comprehensive resource that provides eBooks and video tutorials on various aspects of running an eCommerce business, including internet marketing. This academy is part of the 123LiveStore eCommerce Package. The content is designed to equip online business owners with the knowledge they need to succeed. It covers topics ranging from the fundamentals of online marketing to advanced strategies for business growth, all created by experts who are authorities in their respective fields.

The Academy's knowledge base covers a variety of subjects including eCommerce, internet marketing, social media marketing, lead generation, email marketing, and SEO. The goal is to provide online business owners with a comprehensive resource for all their educational needs, enabling them to learn and apply this knowledge to effectively start and grow their businesses.

If you have subscribed to the 123LiveStore eCommerce Package, access to the Academy is 100% free of charge for the duration of your subscription.

No, you cannot download (unless the content is in PDF format).

To access the Academy, you must have an active subscription that is valid. Log in and navigate to the Academy and click on any of the eBooks or videos you wish to read or view.

The default language for all content is English but we do intend to have them translated into other languages in due course.

No, you are not restricted in any way as long as your subscription is active and valid.

If you need any assistance, the easiest way is to open a support ticket or contact our support to get assistance.

The referral program is an opportunity for our customers to earn rewards by referring their friends to our website. By sharing your unique referral link, you can help your friends discover our WaaS and earn rewards for yourself in the process. Participation in the referral program is optional.

You can refer others by sharing your unique referral link with them. This link can be found in your account on our website. Simply provide your friend with the link, and when they purchase the 123LiveStore Package through it, you will receive a referral reward.

Referral rewards are based on the H.I.P. System. Click here for details

There is no limit to the number of referrals you can make. The more people you refer, the more rewards you can earn.

Your referral reward will be credited to your account once your referral has made a purchase through your unique referral link. Referral rewards are calculated and credited in real time.

If you wish to withdraw funds to your Bank account, you must submit a withdrawal request, and we will process your request accordingly.

Every subscriber has a unique referral ID, and you can track your referrals and rewards in your account on our website.

When someone clicks the link you shared with them, the cookie life countdown begins. If the user does not complete the lead capture form within 30 days, the platform will no longer recognize the user as being referred by you. So if someone else sends this same user their link and this user now clicks on their link, a cookie is again set for the next 30 days and if the user decides to complete the lead capture form this time around, then the system will record the user as being referred by the other person and not you.

On the other hand, if the user received the link from the other referrer during the 30-day period after first clicking on your link, you will still be credited as being the referrer if the user completes the lead capture form as your cookie is still valid and therefore has priority over the other referrer.

If the user clicks on your link again after the 30-day period has expired, a new 30-day cookie will again be set and you will still be recognized as the referrer if the user completes the lead capture form during this new 30-day period as long as no other referrer's cookies were set in between and are still valid.

In the simplest terms, the first lead capture form to capture the lead will be the designated Referrer. This is all automated and seamless.

Absolutely! The world is your oyster. Share your link with anyone, anywhere in the world, as long as they can make an online payment for their subscription.

If you are not a customer, it means you do not have an active or valid subscription. While you can still refer others, you will not earn any of the referral rewards because the one condition to earn referral rewards is that, at the time of crediting the reward, the recipient must have an active subscription, or the reward will be forfeited.

Referral rewards are credited in real-time to your eWallet. You can use the funds to pay for subscription renewal or to purchase another package. You can also request to withdraw the funds to your Bank account. The eWallet is for internal use only. You cannot use it to pay for goods or services outside of our platform.

Those you referred can discover our WaaS and enjoy the benefits of our offerings plus they can also participate in the referral program themselves to earn an additional side income.

Referral rewards we pay out are not pre-taxed. We pay you what you have earned without any tax deductions. You are responsible for your own taxes, and it is your responsibility to report your referral rewards to your country's income tax authorities.